Privacy & customer information
Privacy Policy
We use the information you provide to respond to repair enquiries, arrange service and communicate about the work you have asked us to carry out.
Book a repair
Send your appliance, area and fault details. We will confirm availability.
Information we collect when you contact us
When you submit a booking form, call, email or contact us on WhatsApp, we may receive your name, phone number, email address, service address or suburb, appliance type, brand or model, and the fault information you provide. If you send photographs, videos or error-code images to help explain the problem, those may also form part of the repair enquiry.
Our website may also generate ordinary technical information such as the date and time of a request, the page used to submit it, and basic server logs used for security, troubleshooting and abuse prevention.
Why we use this information
We use customer information to respond to enquiries, confirm whether we cover the requested area, arrange appointments, prepare for diagnosis, communicate quotations or repair updates, source suitable parts where necessary, maintain normal service records and respond to follow-up questions about completed work.
We do not ask for booking information so that it can be sold to advertisers or unrelated third parties.
Who receives website booking enquiries
Website booking notifications are sent to Durban Appliance Repair at info@durbanappliancerepair.co.za and to our secondary booking inbox used to help ensure repair enquiries are not missed. The email address you provide is also used to send your booking confirmation and to communicate about the repair request.
If you choose WhatsApp, phone or another communication service, that service provider may process information according to its own privacy terms.
How long we keep information
We keep enquiry and repair information only for as long as it is reasonably needed to handle the service request, provide follow-up support, maintain normal business records and meet applicable legal or accounting obligations. Information that is no longer required should not be kept simply for its own sake.
Security and spam protection
Our booking forms use validation and anti-spam controls designed to reduce automated abuse. We also restrict direct access to server-side website files used to process bookings. No internet service can promise absolute security, but we take reasonable steps to limit unnecessary exposure of customer information.
Cookies and website measurement
The core booking website does not require advertising cookies to submit an enquiry. The hosting server may create technical logs that include information such as IP address, browser information and request time for security and operational purposes. If additional analytics or advertising tools are added in future, their use should be disclosed here where required.
Your information
You may contact us if you want to ask what booking information we hold about you, request a correction, or ask us to delete information that we no longer have a legitimate reason to retain. Some records may need to be kept where required for legitimate business, legal, warranty or accounting purposes.
South African data protection
We aim to handle personal information responsibly and consistently with applicable South African data-protection requirements, including the Protection of Personal Information Act (POPIA). This notice explains how information is handled on this website; it does not replace rights or obligations created by applicable law.
Contact Durban Appliance Repair
Privacy questions about a repair enquiry can be sent to info@durbanappliancerepair.co.za or discussed with us on 079976 2941.
Durban Appliance Repair
info@durbanappliancerepair.co.za
079976 2941
Contact details and address